What Makes Tenants Love their Property Managers?

By Guy Gray | Property Management

Aug 11

Experienced and successful CRE professionals know that the key to maintaining a thriving portfolio of commercial real estate properties is keeping your clients happy.  While chocolates and roses may work in your romantic relationships, it takes a little more creativity to make your tenants fall madly in love with the person that collects the monthly rent payments.  Thankfully, Quarem is here to help.  Read on to find out the important qualities that will help make your CRE clients fall in love and how Quarem’s property management software solutions can help.

Consistency

There’s few things more frustrating than asking the same question and getting different responses, unless maybe it’s constantly changing interactions with your property manager or landlord.  CRE professionals should strive for consistency in their tenant relationships.  This key quality creates a sense of calm and dependency allowing clients to worry about maintaining and growing their business and not whether the weekly maintenance visit will show up on time.  Property management solutions can help accomplish this with sophisticated scheduling of tasks large and small.  From ensuring maintenance keeps to regular schedules or regular reminders on expected dates about lease renewals, payment and other critical info, the proper software solutions will help maintain the much needed and loved consistency in your leases.

Responsiveness

Whether in commercial real estate or as a follow up to that first date, timely responses to communication are critical to building a lasting, loving relationship.  If your tenants have questions they expect quick turnaround with answers to avoid unnecessary delays in their ability to do business. Lease administration software such as that offered by Quarem Access and Vantage, allows tenants to communicate directly with the property management team.  Messages can then be routed or queued for answers by the first available individual, making quick turnaround a breeze for all parties.

Transparency

One of the cornerstones of developing that feel-good relationship with a client or partner is developing a healthy dose of trust.  With transparency over lease terms and in individual contract issues, both sides can rest assured that even the minor details of an individual property negotiation are fully disclosed.  Property management software allows tenants to view their individual details at a click of a button.  The same software also makes it easy to download and forward vital documents to clients without having to hunt through piles of paperwork or endless rows of files.  With information sharing made easy, your lease details have never been more…well…transparent!

Honesty

Along with transparency, building trust and love in a relationship takes a good dose of honesty.  Getting the vital details and disclosures right at the outset of your CRE relationship will go a long way to building up a reputation for being forthcoming and reliable as a property manager and owner.  From square footage to prior issues to full run downs of neighboring tenants, an accurate picture of individual property details that can be displayed at a click of a button to potential and existing clients shows that you’re truthful in your business dealings.  On the other side of the coin, thorough background vetting of potential tenants will give CRE professionals peace of mind in the security of their portfolio.

Building a loving relationship shouldn’t be a complicated task.  While we can’t help with your personal love life, Quarem does offer a host of personalized solutions specifically designed to make your CRE tenants fall in love with you and your brand.  If you’d like to learn more about how to spur a budding professional romance, contact us today and find out how Quarem can help grow your CRE empire, one amour at a time.

About the Author

Guy Gray serves as Chief Operating Officer overseeing our technology and client services teams. He is responsible for guiding Quarem application development, networking and security, as well as new client implementations.

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